Many years ago I had a Sunday out with friends. It was hot, sunny, idyllic. We wandered as the mood took us. In the Oxfordshire country we came upon a medieval church in the centre of a village. We went to evensong. We may even have sung ‘The day thou gavest Lord is ended’. We went to the village pub afterwards. We felt not only uplifted spiritually but immersed in an almost mystic vision of England. I loved it and I still do. It is rather wonderful that it can still feel like this, and there is something in it that is important to hold on to. But there is also a nostalgia for a world that is disappearing fast.
It is a truism that people tend not to welcome change and that is as true of our corporate selves as of our personal lives. Over time organisations develop processes and habits that seem to work and which become part of the organisation’s sense of itself. These are not readily questioned or given up. If the organisation becomes less successful people in it may even start to believe that its declining fortunes are a failure not of the organisation but of those who are no longer supporting it. They have ceased to ‘get it’. The answer is to work harder, to ‘keep calm and carry on’ or to develop a new marketing strategy. These responses don’t usually work. If it is suggested that the customer may have a point and that more radical change is required, the organisation will often defend the way it does things as a matter of principle. Continue reading →
We all see organisations through different lenses. One commentator says that organisations are all about the people (‘our greatest asset’) a second will attribute success to efficient processes (‘a well-oiled machine’) others seek gifted and heroic leaders (overpaid but ‘worth it’).
Meanwhile, sustained organisational success remains elusive: experience suggests that very few of today’s FTSE 100 companies will be in existence, never mind successful, in 30 years’ time.
In recent blogs I’ve been looking at how the models in our heads determine the way we manage our organisations and how we address their problems. I’m not arguing that any particular model is ‘right’ or ‘wrong’. But (to paraphrase Stafford Beer) some may be more useful than others and being aware of the model we use and opening ourselves up to other possibilities might give us an advantage in the tough world of organisational survival. In this blog I will explore a model (of organisations as systems) that offers richer possibilities for problem-solving and has the additional advantage of allowing the organisation to shift the focus from problem solving to the realisation of potential. Continue reading →
In my previous blog I suggested that we are guided more than we may realise by the mental model we have about how our organisation works. We deal with reality by conceptualising it, by creating a framework for interpreting and managing it: we do this in our organisations as we do with life in general. I invited you to consider what your model might be and whether it is hindering or helping you.
The problem that immediately arises is that our models are usually held largely unconsciously and reveal themselves as the assumptions we implicitly make about how things should be done. These assumptions may become more apparent (and thus, open to challenge) if we see how they manifest themselves in practice. So I thought I would offer some sample solutions to the two common organisational problems I mentioned in the last blog but did not discuss further. Perhaps some will ring bells with you. Continue reading →