This is the title of an important new book by Keith’s colleague Professor John Beckford. It is a game changing, illuminating, practical and accessible account of the discipline of approaching organisations as systems. It is the best guide available to the thinking that underpins Keith Elford’s work and demonstrates clearly how the human and behavioural factors in success are integrated with processes, structures and information. John has a website devoted to The Intelligent Organisation. Please click here to learn more.